We would like to make sure every legit buyer can try our services free of risk. It's understandable that while a service may be suitable for some people, even a friend of yours, it doesn't mean it will be right for you. Everyone is unique, everyone has a different website, and therefore, everyone has their expectations.
However, to avoid any potential loses for us, we must have some restrictions in place, mainly, protect us against scammers.
For example, domains are non-refundable since we are not able to recover the fees for renewals or registrations. If you have already tried our services, you are not eligible for this guarantee anymore either.
Feel free to consult our refund policy for more information (available on our website).