Posts by Ricardo

    The following will work if you have a virtual server (KVM-Linux) using virtio with the operating system installed on the first storage device:

    1. sudo grub-install /dev/vda
    2. sudo update-grub

    In case you are not using a virtual server or virtio:

    1. sudo grub-install /dev/sda
    2. sudo update-grub

    It is now fixed. You shouldn't see that message anymore in the following reboots.

    Usually, this happens because you have installed a package using a third-party repository, or a third-party plugin in cPanel.

    Your third-party package or cPanel plugin may not work correctly with a different package version. But, in most cases, it will work just fine with cPanel.

    That message is shown mostly for security reasons in case of an unauthorized third-party change something in your server without your knowledge. So, it's usually safe to ignore but depends on the compatibility of the remaining services and apps you have installed in your server.

    Future updates may also replace the version cPanel uses, and you might have to execute that command again. It's up to you to decide which version to use.

    If you don't know what to do or what to decide, I suggest fixing the RPMs unless the creator of your third-party package or cPanel plugin mentions explicitly to leave that version. Most of the time, they forget to update their repository packages.

    You can install a Let's Encrypt certificate for free.

    Login to Plesk as admin > Tools & Settings > SSL/TLS Certificate > click the Let's Encrypt button.

    Fill the form. Make sure the domain name field matches the FQDN hostname ( The email address is required to receive expiration notices.

    If you don't have a proper FQDN hostname, it won't work. In this case, make sure it's working before trying to set up a Let's Encrypt certificate. Otherwise, you may have to wait until the DNS propagates before trying again.

    Once the Let's Encrypt certificate is set up, return to the previous screen (SSL/TLS Certificate) and click at the [change] button next to "Certificate for securing Plesk."

    Select the Lets Encrypt certificate (server pool) and press OK.

    The certificate will be installed and be working, but your browser may still show "Not Secure" for some time. Try to confirm if the certificate is installed correctly by opening the Plesk Admin Panel using a new browser.

    Unmanaged KVM Servers (VPS) are perfect for anyone willing to learn, and our community support can help but without a guarantee of a response within a short time. :)

    Please take into consideration that Unmanaged KVM Servers (VPS) are targeted for businesses with an IT department or professionals and priced accordingly since support for third-party apps is not included.

    For network and hardware issues we guarantee responses within 20-30 minutes in case of any problems on our side. Our 24/7 internal and external monitoring services guarantee we will know about the issues even before you notice them on your side. And most of the time issues are resolved even before it becomes a problem.

    We also have business support plans and managed services with a guaranteed response time in case you are interested. Most businesses outsource this to us since it's cheaper than hiring a sysadmin just for this task alone.

    Please contact our sales department to receive a quote based on your requirements or select a service with a business support plan or managed service already included.

    We kindly ask for your understanding and thank you for your preference in our services. :thumbup:

    I'm closing this thread now to avoid going off-topic since you have your issue resolved. Feel free to open a new thread if you require additional help.

    You probably didn't notice. There should be a command in that email to resolve your issue.

    Execute the following via SSH as root: /usr/local/cpanel/scripts/check_cpanel_rpms --fix

    Let me know how it goes. :thumbup:

    Next week from Wednesday forward.

    Feel free to reserve the service you are interested in to make sure you get it before it runs out of stock again.

    Thank you for your interest.

    You can request a sample of the uptime before purchasing.

    After your purchase, you also have access to the uptime of your service up to four months ago in real-time.

    I'm closing this thread now to avoid going off-topic. In case you have any additional pre-sales questions please open a new thread, contact our sales department or schedule a contact via our site.

    Thank you for your interest.

    The File Manager is enabled by default in cPanel. You need to login into the cPanel account first before you can use it.

    How to access the File manager:

    In case you don't see that option you are probably signing in through WHM which is the administration part of cPanel.

    When you log in via WHM, you need to click on List Accounts and then click on the cPanel Logo next to the domain name to access the cPanel of that account.

    If you don't see that option, make sure it is enabled in the Feature Manager: https://documentation.cpanel.n…ay/64Docs/Feature+Manager

    The package of the cPanel account must be using the same Feature List.

    It may be possible. :)

    Kindly open a support ticket and let us know the steps you use to create a group in phpBB. We also require a user account in your forum with the necessary permissions.

    We will redo the steps with ModSecurity enabled, check the logs on our side and analyze the file responsable for handling the creating of groups. In case it is possible we will make the necessary changes to make it compatible. :thumbup:

    Disable Acceleration and feel free to ignore.

    Newer operating systems don't require to enable Acceleration. It is already included by default when VGA is enabled.

    The option still appears in the web interface because there are still older versions in production. We have already suggested to the developers to remove that option from the web interface in newer operating systems.

    We apologize for any inconvenience caused.