Unmanaged KVM Servers (VPS) are perfect for anyone willing to learn, and our community support can help but without a guarantee of a response within a short time.
Please take into consideration that Unmanaged KVM Servers (VPS) are targeted for businesses with an IT department or professionals and priced accordingly since support for third-party apps is not included.
For network and hardware issues we guarantee responses within 20-30 minutes in case of any problems on our side. Our 24/7 internal and external monitoring services guarantee we will know about the issues even before you notice them on your side. And most of the time issues are resolved even before it becomes a problem.
We also have business support plans and managed services with a guaranteed response time in case you are interested. Most businesses outsource this to us since it's cheaper than hiring a sysadmin just for this task alone.
Please contact our sales department to receive a quote based on your requirements or select a service with a business support plan or managed service already included.
We kindly ask for your understanding and thank you for your preference in our services.
I'm closing this thread now to avoid going off-topic since you have your issue resolved. Feel free to open a new thread if you require additional help.