Posts by Ricardo

    Unmanaged KVM Servers (VPS) are perfect for anyone willing to learn, and our community support can help but without a guarantee of a response within a short time. :)

    Please take into consideration that Unmanaged KVM Servers (VPS) are targeted for businesses with an IT department or professionals and priced accordingly since support for third-party apps is not included.

    For network and hardware issues we guarantee responses within 20-30 minutes in case of any problems on our side. Our 24/7 internal and external monitoring services guarantee we will know about the issues even before you notice them on your side. And most of the time issues are resolved even before it becomes a problem.

    We also have business support plans and managed services with a guaranteed response time in case you are interested. Most businesses outsource this to us since it's cheaper than hiring a sysadmin just for this task alone.

    Please contact our sales department to receive a quote based on your requirements or select a service with a business support plan or managed service already included.

    We kindly ask for your understanding and thank you for your preference in our services. :thumbup:

    I'm closing this thread now to avoid going off-topic since you have your issue resolved. Feel free to open a new thread if you require additional help.

    Next week from Wednesday forward.

    Feel free to reserve the service you are interested in to make sure you get it before it runs out of stock again.

    Thank you for your interest.

    You can request a sample of the uptime before purchasing.

    After your purchase, you also have access to the uptime of your service up to four months ago in real-time.

    I'm closing this thread now to avoid going off-topic. In case you have any additional pre-sales questions please open a new thread in the correspondent forum, contact our sales department or schedule a contact via our site.

    Thank you for your interest.

    The File Manager is enabled by default in cPanel. You need to login into the cPanel account first before you can use it.

    How to access the File manager:

    In case you don't see that option you are probably signing in through WHM which is the administration part of cPanel.

    When you log in via WHM, you need to click on List Accounts and then click on the cPanel Logo next to the domain name to access the cPanel of that account.

    If you don't see that option, make sure it is enabled in the Feature Manager: https://documentation.cpanel.n…ay/64Docs/Feature+Manager

    The package of the cPanel account must be using the same Feature List.

    It may be possible. :)

    Kindly open a support ticket and let us know the steps you use to create a group in phpBB. We also require a user account in your forum with the necessary permissions.

    We will redo the steps with ModSecurity enabled, check the logs on our side and analyze the file responsable for handling the creating of groups. In case it is possible we will make the necessary changes to make it compatible. :thumbup:

    Disable Acceleration and feel free to ignore.

    Newer operating systems don't require to enable Acceleration. It is already included by default when VGA is enabled.

    The option still appears in the web interface because there are still older versions in production. We have already suggested to the developers to remove that option from the web interface in newer operating systems.

    We apologize for any inconvenience caused.